How To Send Files
Rules of the Road for emailing us files.
Here are a few important steps to follow when sending files for translation by email. Please take a moment to review these steps as they help streamline the translation process and reduce errors.
All files should be compressed / zipped / stuffed before sending them via email - regardless - of file size. This helps ensure the file is not altered or damaged during internet email encoding and decoding. In the case of Macintosh files it also helps reduce possible problems with the Type and Creator codes getting damaged. If you are sending Macintosh files, it's helpful if they are sent from a Mac as the act of moving the file from Mac to Windows (to be sent via email) can also cause the Macintosh Type and Creator codes, or the Resource Fork of the files, to be damaged. We have a lot of tricks to try and correct the damage and problems but having a clean file to start with makes the process faster and easier for everyone Attempts at repairing Resource Fork damage rarely if ever work as that data is typically the 'meat' of the file and once gone, it's virtually impossible to recover data which simply isn't there.
File? Size limits:
We have set a file size of 10 megabytes on inbound files. If the files you are sending are larger than that (when zipped or stuffed) let us know and we'll make arrangements for you to upload the files to a shared disk which bypasses email file size limits. Email Us via our web form to start the process. We'll reply and provide you with a direct email address to send the files which will confirm the nature of the work and discuss payment terms. (note: we use the web form process to reduce spam as robots scour websites looking for addresses to sell)
Macintosh and Windows users need to tell us:
1) what software application was used to create the original file
2) what version of the software application was used
3) what application and version number the translation file should be
4) what operating system and version the translated files are intended for
Macintosh Users - Compressing Files:
When sending us files via email, please make sure the files are compressed using Stuffit Deluxe or Drop Stuff (from www.stuffit.com). If you have more than one file you can compress each one or put them all into a single folder and compress the folder. Attached the stuffed archive to an email message. If you are using Mac OS? X (any version), you may also use the Mac OS X Create Archive menu command to zip the files or folder. DO NOT make the file self extracting (*.sea), please send them as *.zip or *.sit or *.sitx files.
Windows Users - Compressing Files:
When sending us files via email, please make sure the files are compressed using WinZIP. If you have more than one file you can compress each one or put them all into a single folder and compress the folder. Attached the archive to an email message. DO NOT make the files self extracting (*.exe), please send them as *.zip files.
When we send you file attachments:
When we send you files, they will be compressed as either *.zip (zipped archives for Mac OS X) or *.sit (Stuffit for Mac OS 9 upon request) or *.sitx (for Mac OS X upon request). It's important that you tell us what operating system the files are going to be opened on so we can create the correct type of compressed archive.